Mitarbeiter IT Service Desk (m/w/d)
Core
First-level IT support specialist handling service requests, troubleshooting, and hardware management for employees.
Role type
1st Level IT Service Desk Technician
Builds
IT support services for Liebherr-Werk Ehingen GmbH employees
Domain
Manufacturing / IT Infrastructure
Deliverable
client delivery
Required skills
IT system integration, client operating systems (Windows), hardware installation and configuration, ticketing systems (ServiceNow), Microsoft 365, Active Directory/Entra ID, ITIL fundamentals
Preferred skills
Analytical thinking, structured problem-solving, continuous process improvement
Technologies
Windows, Microsoft 365, Active Directory, Entra ID, ServiceNow
Responsibilities
Answering and analyzing IT support tickets, providing remote and on-site user support, troubleshooting Microsoft client environments, installing and configuring hardware (laptops, PCs, smartphones, peripherals), documenting solutions in the knowledge base, collaborating with 2nd and 3rd level support teams
Seniority
Entry-level to Mid-level, hands-on IC