IT Service Desk Mitarbeiter/in (m/w/d)
Core
IT Service Desk support for users, handling technical problems and acting as the first point of contact for IT questions.
Role type
IT Service Desk Technician
Builds
IT support services for end-users
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows client administration, Windows Server administration, Microsoft Office 365, ticketing system management, hardware and software procurement coordination, training material creation
Preferred skills
Technical and commercial understanding, customer-oriented approach, solution-oriented work
Technologies
Windows, Windows Server, Office 365, Microsoft products
Responsibilities
Analyze and document requests in the ticketing system, install and maintain Windows clients, coordinate IT office and business equipment procurement, support the introduction of new IT solutions and services, create training materials and instructions
Seniority
Mid-level (3+ years experience)