1st Level Support (m/w/d)
Core
First point of contact for clients regarding technical issues and disruptions, providing solutions or escalating to specialized teams.
Role type
1st Level Support Engineer
Builds
Solutions for technical issues via direct support or escalation
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT fundamentals, hardware, software, networks, systematic problem analysis, solution-oriented thinking
Preferred skills
Service orientation, flexible working hours
Technologies
Hardware, Software, Networks
Responsibilities
Documenting and analyzing disruptions, coordinating service technicians and external providers, assisting with hardware and software installation/configuration/commissioning