IT Support Mitarbeiter (m/w/d) – Service Desk & Anwendersupport
Core
First point of contact for colleagues regarding IT workstations, software, and hardware issues, providing solution-oriented support via phone, email, and ticketing systems.
Role type
1st-Level IT Support Specialist (Service Desk)
Builds
IT workstations, software configurations, and user accounts for internal business units
Domain
Construction trade industry (Ausbauhandwerk)
Required skills
Windows 11 administration, Microsoft 365 support, Active Directory user management, ticketing system usage, remote support tools, hardware setup, software installation, technical documentation
Preferred skills
Practical experience in IT support or Service Desk, knowledge of standard client software and hardware, ability to create short IT training sessions
Technologies
Windows 11, Microsoft 365, Active Directory, Ticketing Systems, Remote Support Tools
Responsibilities
Answering support requests via phone, email, and ticketing system; prioritizing and classifying incidents; resolving 1st-level issues on-site or remotely; escalating complex cases; administering user accounts and permissions; setting up workstations and installing/configuring software and hardware; creating and maintaining technical documentation and knowledge articles
Seniority
Mid-level, hands-on IC