Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) in Wiesbaden - hybrides Arbeiten (Remote & Präsenz
Core
Providing technical support for end-users and resolving IT infrastructure issues in a textile management company.
Role type
IT Helpdesk Technician
Builds
IT support services for internal users
Domain
IT Services / Textile Management
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Active Directory, Microsoft Exchange, SAP, iOS, Windows 10/11, Office 365, network infrastructure (DFS, DHCP, Print Servers)
Preferred skills
ServiceNow, German and English language proficiency
Responsibilities
Classify, analyze, and resolve incoming technical support requests; assist users via phone, remote software, or ticketing systems; troubleshoot client devices (Desktop, Laptop, Tablet, mobile) and applications (Office 365, Open Touch Conversation); manage user accounts and permissions in Active Directory, Exchange, and SAP; document solutions in a knowledge base; escalate complex issues to specialized departments.
Seniority
Mid-level, experienced