Second Level Support (m/w/d)
Hybrid
Core
Handling escalated IT inquiries from First Level Support via phone and written communication to resolve technical issues for customers.
Role type
Second Level IT Support Specialist
Builds
IT support solutions for customers
Domain
IT Support / System Administration
Deliverable
client delivery
Required skills
IT support, end-user device management, printer management, Active Directory, Azure AD
Preferred skills
Training delivery, collaboration with technical teams
Technologies
Active Directory, Azure AD