IT First Level Support / Help Desk (m/w/d)
Hybrid
Core
Provide technical support for end-users, including hardware and software troubleshooting, ticket documentation, and remote assistance.
Role type
IT First Level Support / Help Desk Technician
Builds
IT support services for end-users
Domain
IT Services / Help Desk
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Ticket documentation, Remote support, OS fundamentals, Network basics, Problem diagnosis
Responsibilities
Provide technical support for end-users, Record and document support requests, Perform remote support for technical issues, Escalate complex problems to second-level support, Diagnose and resolve hardware and software issues