IT-Support (m/w/d)
Core
Providing IT support to users via phone, email, and remote access to troubleshoot issues and ensure reliable system operations.
Role type
IT Support Specialist (First and Second-Level)
Builds
Stable IT operations and user productivity
Domain
Enterprise IT / Microsoft Technologies
Required skills
Microsoft technologies (Windows, Microsoft 365, Teams, Azure Active Directory), hardware and software configuration, process documentation, user training, troubleshooting, structured problem-solving
Preferred skills
IT vocational training (Fachinformatik Systemintegration), prior helpdesk experience
Technologies
Windows, Microsoft 365, Teams, Azure Active Directory
Responsibilities
Support users via phone, email, and remote access; analyze and resolve technical issues; maintain first and second-level support; configure and maintain hardware and software; document processes and solutions; train users on IT systems and applications
Seniority
Entry to Mid-Level, hands-on IC