IT-Support (m/w/d)
Core
Providing IT support to users via phone, email, and remote access, analyzing and resolving technical issues to ensure reliable and efficient IT systems.
Role type
IT Support Specialist (First and Second-Level)
Builds
Stable IT operations and user productivity
Domain
Enterprise IT / Microsoft Technologies
Required skills
Troubleshooting, Hardware installation and maintenance, Software configuration, Documentation, User training, Microsoft 365, Windows, Azure AD, Remote support
Preferred skills
Helpdesk experience, Structured problem-solving, Organization
Technologies
Microsoft 365, Windows, Teams, Azure AD
Responsibilities
Handling user IT requests via phone, email, or remote access; Analyzing and resolving technical issues; Installing, configuring, and maintaining hardware and software; Documenting solutions and processes; Training users on IT systems
Seniority
Entry to Mid-level