1st & 2nd Level Support (m/w/d)
Core
Providing 1st and 2nd level IT support to ensure smooth operation of IT systems and resolving technical challenges for end users.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Stable IT environments using Microsoft technologies for customers
Domain
IT Services / Enterprise Support
Required skills
IT support experience, Microsoft environments (Windows, M365, Teams, Azure AD), hardware and software installation and configuration, troubleshooting and root cause analysis, technical documentation, user training
Preferred skills
Vocational training in IT (e.g., System Integration), cross-functional background
Technologies
Windows, Microsoft 365, Teams, Azure AD
Responsibilities
Install and configure hardware and software, analyze and resolve system incidents, support customers via phone, email, or remote desktop, create and maintain technical documentation, conduct user training sessions
Seniority
Entry to Mid-level, hands-on IC