IT-Service Desk (m/w/d)
Core
Handling IT requests and incident reports via phone, email, or ticketing systems, escalating complex issues to Second-Level Support.
Role type
First-Level IT Support Specialist
Builds
IT service operations and process optimization
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT support, customer service, Windows, macOS, Office applications, technical problem solving, documentation
Responsibilities
Receive and triage IT requests and incident reports, escalate complex issues, optimize IT processes, document actions and resolutions