1st & 2nd Level IT Support (m/w/d)
Hybrid
Core
Providing 1st and 2nd level IT support to ensure smooth operations and assist users with technical issues via phone, email, or remote desktop.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT infrastructure stability and user productivity
Domain
Enterprise IT / Microsoft Ecosystem
Required skills
Microsoft Windows, Microsoft 365, Microsoft Teams, Azure AD, hardware installation, software configuration, technical documentation, user training
Preferred skills
None stated
Technologies
Windows, M365, Teams, Azure AD
Responsibilities
Analyze and resolve technical incidents, install and configure hardware/software, create technical documentation, conduct user training sessions
Seniority
Mid-level, hands-on IC