Kundenberater (gn) Online-Brokerage
Core
Customer service representative for private clients in an online brokerage, handling inquiries about accounts, portfolios, and securities trading.
Role type
Customer service representative (financial services)
Builds
Customer support for online brokerage accounts and securities trading
Domain
Financial services / Online brokerage
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, quick system learning, interest in finance/banking/capital markets, shift work readiness
Preferred skills
Experience in customer service or call center
Responsibilities
Handling telephone and written customer inquiries, assisting with account/portfolio/digital application questions, providing support on securities trading and brokerage, developing solutions for individual customer needs, documenting and maintaining records in systems, collaborating with internal departments
