Kundenberater - Beratung / Betreuung / SGB V (m/w/d)
Core
Central contact person in the service team advising insured members by phone and in writing on all questions regarding statutory health insurance.
Role type
Customer service advisor (statutory health insurance)
Builds
Service processes for insured members
Domain
Health insurance / Social security
Deliverable
client delivery
Required skills
Advising on statutory health insurance, processing benefit applications, managing member data, documenting service processes, service orientation, empathy, communication, teamwork
Preferred skills
Training as social insurance specialist, commercial training, willingness to learn social insurance topics
Technologies
Internal service systems