Mitarbeiter (m/w/d) im IT-Onsite-Support - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
First point of contact for all technical issues of employees and customers in the telecommunications industry, ensuring reliable IT infrastructure.
Role type
IT Support Specialist
Builds
Reliable IT infrastructure for internal teams and external telecom customers
Domain
Telecommunications / IT Infrastructure
Required skills
Windows 10 support, Microsoft Office, mobile device support (Android, iOS), software and hardware troubleshooting, ticket documentation
Preferred skills
IT vocational training or equivalent qualification, experience with monitoring systems
Responsibilities
Answer and resolve technical inquiries via phone, email, or monitoring systems; independently identify and fix issues; escalate complex cases; document support activities and create knowledge base entries; assist IT administrators
Seniority
Mid-level, hands-on IC