IT-First-Level Spezialist (m/w/d)
Core
First-level IT support specialist responsible for classifying and prioritizing service requests, analyzing and resolving end-user issues, and maintaining documentation.
Role type
First-level IT support specialist
Builds
IT support services for employees and customers
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
IT training (e.g., System Integration), troubleshooting, ticket system management, database maintenance, network knowledge, server/client knowledge
Preferred skills
German (fluent), English (basic)
Responsibilities
Classify and prioritize service requests, analyze and resolve end-user issues, maintain ticket system, update knowledge base, manage documentation, maintain internet and database connections
Seniority
Entry-level