Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter
Core
Providing 1st level IT support via phone, email, and ticketing systems while managing data center operations and on-site hardware maintenance for a telecommunications client.
Role type
IT Helpdesk & Data Center Technician
Builds
IT support services and data center stability for a telecommunications provider
Domain
Telecommunications / IT Operations
Deliverable
client delivery
Required skills
Microsoft Office environment (Office 2016, Windows 10, Exchange, SharePoint), hardware component replacement, ticket creation and qualification, process optimization, on-site actions, external vendor coordination
Preferred skills
IT vocational training (Fachinformatiker für Systemintegration), English language skills
Technologies
Microsoft Office 2016, Windows 10, Exchange, SharePoint
Responsibilities
Offer IT customer support via phone, email, and trouble ticket systems; create, process, and qualify tickets; perform on-site actions and hardware component swaps; coordinate external service providers; optimize data center processes
Seniority
Entry-level / Vocational