Mitarbeiter Forderungsmanagement (m/w/d) - hybrides Arbeiten
Core
Managing open customer claims through solution-oriented phone conversations, negotiating individual payment plans, and coordinating with external partners like law firms and debt counseling agencies.
Role type
Claims management specialist
Builds
Individual payment and repayment solutions for customers
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Negotiation, solution-oriented communication, case management, external stakeholder coordination, documentation, MS Office
Preferred skills
Experience in claims management, debt collection, credit services, or customer service
Technologies
MS Office
Responsibilities
Conducting solution-oriented phone conversations regarding open claims, negotiating individual payment plans, independently processing and following up on claim cases, communicating with law firms and debt counseling agencies, documenting conversation results and updating case data in systems, clarifying inquiries regarding existing claims
Seniority
Entry-level to Mid-level, hands-on IC