IT Support / User Help Desk Mitarbeiter (m/w/d)
Core
Providing IT support and troubleshooting for internal users to ensure smooth system operations.
Role type
IT Support / User Help Desk Specialist
Builds
IT support services for internal employees
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, User account management, Ticket system handling, Software installation and configuration, End-user training, Familiarity with Windows/macOS and Office365
Responsibilities
Diagnose and resolve hardware and software issues, Manage user accounts and access rights, Handle IT requests via phone, email, or ticket system, Install and configure software applications, Conduct user training sessions