Mitarbeiter Vertrags- und Schadensservice (m/w/d)
Core
Handling inbound customer service calls and written communications for existing clients, processing contract changes, and managing damage claims.
Role type
Customer service representative (insurance/financial services)
Builds
Customer support interactions for insurance and financial service clients
Domain
Insurance and Financial Services
Deliverable
client delivery
Required skills
Contract administration, damage claim processing, CRM system usage, MS Office, German language proficiency
Preferred skills
Commercial training (e.g., Insurance and Finance), prior customer service experience
Responsibilities
Telephone and written support of existing customers, processing contract modifications and inquiries, handling damage reports, providing information on existing contracts, maintaining customer data in CRM, escalating complex issues to specialist departments