Mitarbeiter Technischer Support - Webhosting / IT-Systeme (m/w/d)
Core
Technical support specialist for web hosting and IT systems, resolving complex customer issues around CMS, shops, server administration, and containerization.
Role type
Technical Support Engineer (Web Hosting & IT Systems)
Builds
Stable hosting environments and IT infrastructure for web professionals and agencies
Domain
Web Hosting / IT Infrastructure
Deliverable
client delivery
Required skills
Linux/SSH administration, Log analysis, Systematic debugging, Container management (Kubernetes), Node.js, Web architecture knowledge, CMS and shop system expertise
Preferred skills
Curiosity, motivation to learn, pattern recognition, documentation skills, process improvement mindset
Technologies
Kubernetes, Node.js, SSH, Linux, CMS, Shop systems
Responsibilities
Resolve complex customer inquiries regarding hosting and technical systems, research solutions using internal databases and peer consultation, document knowledge and share insights with the team, identify recurring problems and suggest process or tool improvements, maintain up-to-date knowledge of products and technologies