IT Spezialist 2nd Level Support (m/w/d)
Core
Providing 2nd level IT support for a steel manufacturer, including hardware maintenance, network support, and user account management.
Role type
2nd Level IT Support Specialist
Builds
Maintains and supports on-premise and international O365 environments
Domain
IT Infrastructure / Enterprise Support
Required skills
Windows 10 administration, Microsoft 365 (O365) administration, Active Directory management, hardware troubleshooting, network support, telephone and video conferencing systems support
Preferred skills
Experience in on-site or deskside Level 2 support
Technologies
Windows 10, Microsoft 365, Active Directory, O365
Responsibilities
Support, installation, and maintenance of computers, networks, peripherals, telephony, and video conferencing systems; Manage user accounts and passwords in Active Directory; Analyze and resolve technical issues at the 2nd level; Participate in infrastructure improvement projects
Seniority
Mid-level, hands-on IC