IT-Support Specialist (m/w/d)
Core
Central point of contact for all IT questions, responsible for IT infrastructure support, system administration, and device management.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT infrastructure stability and user productivity
Domain
IT Support / System Administration
Required skills
1st and 2nd level support, system administration, ticket management, Windows client management, network management, IT security basics, Microsoft product administration, technical documentation, knowledge base management, device installation and rollout
Preferred skills
Server and cloud environment experience, software packaging, MDM, Windows 11 migration, Intune integration
Technologies
Microsoft environment, Windows 11, Intune, MS-Office, Ticketing systems
Responsibilities
Analyze and resolve incoming support tickets independently and efficiently, install and deploy laptops and mobile devices, support IT projects like Windows 11 migration and Intune integration, create and maintain technical documentation and knowledge base entries, prioritize and track ticket status
Seniority
Mid-level, hands-on IC