First Level Support IT-Helpdesk (m/w/d)
Core
First-level IT support handling ticket analysis, troubleshooting, and escalation for internal IT infrastructure.
Role type
First Level Support IT Helpdesk
Builds
Internal IT infrastructure support (network, servers, printers, copiers, PBX)
Domain
IT Support / Internal Services
Deliverable
dashboards & analysis
Required skills
IT troubleshooting, ticket management, network basics, server administration, printer/copier support, PBX support, service empathy, communication, German (B2+), English (B2+)
Responsibilities
Analyze error causes and resolve issues in 1st level, act as first point of contact for IT problems, escalate tickets to 2nd level, support and maintain firm's own IT infrastructure, classify, prioritize, and document incoming tickets