3rd Level Supporter (m/w/d) mit einschlägiger Praxiserfahrung
Core
Diagnose and resolve complex technical issues that first-level support cannot solve, implementing temporary solutions to maintain operations.
Role type
Senior IC 3rd Level IT Support Engineer
Builds
Long-term technical solutions and temporary operational fixes
Domain
IT Infrastructure and Systems
Required skills
Network administration, Operating system management, Database administration, IT infrastructure management, Complex troubleshooting, Root cause analysis
Preferred skills
Documentation creation, Cross-functional collaboration with development teams
Responsibilities
Implement temporary solutions to maintain operations, Create and maintain technical documentation and guides, Collaborate with developers and other teams to develop long-term technical solutions, Diagnose and resolve complex technical issues escalated from first-level support
Seniority
Senior, hands-on IC