IT-Help Desk Agent (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First-level IT support agent responsible for resolving customer IT incidents and service requests to ensure smooth IT operations.
Role type
IT Service Desk Agent (1st Level Support)
Builds
IT support services for customers
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
Azure, Office 365, Windows 10, Windows 11, ITIL framework, ITSM tools, ticket management, escalation management, hardware support, business application support
Preferred skills
Knowledge management database maintenance, SLA compliance, service quality standards
Responsibilities
Manage 1st level incidents and service requests, assist users with service ordering and device management, communicate ticket status via ticketing system and email, develop and maintain knowledge management database, ensure SLA compliance