Fachkraft IT-Support (m/w/d)
Core
Providing 1st and 2nd-level IT support, managing ticket systems, and optimizing workflows for clients at a data center.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services and documentation for client data center operations
Domain
IT Services / Data Center Operations
Required skills
IT support experience, Windows proficiency, MS Office, ticket system management, documentation creation, project participation
Responsibilities
Customer support in 1st and 2nd-level support, recording and processing issues in the ticket system, creating and updating system and installation documentation, participating in data center IT projects, optimizing workflows, participating in client onboarding processes
