IT-Support (m/w/d) Helpdesk
Core
Provide IT support for hardware, software, and network issues via a ticketing system, remote access, and email.
Role type
IT Support Specialist (Helpdesk)
Builds
IT infrastructure and user access management
Domain
IT Services
Required skills
Hardware troubleshooting, Software troubleshooting, Network administration, Ticketing systems, Remote access tools, User account management, Operating systems knowledge, Problem-solving
Preferred skills
Analytical thinking, Solution-oriented mindset
Technologies
Ticketing systems, Remote access tools, Operating systems, Network infrastructure
Responsibilities
Support IT questions regarding hardware, software, and networks; Capture and process requests via a ticketing system; Analyze and solve complex IT problems via remote access and email; Install and maintain IT components and network infrastructure; Manage user accounts and assign access rights
Seniority
Mid-level, hands-on IC
