Fachkraft IT-Support (m/w/d)
Core
Providing 1st and 2nd-level IT support, participating in data center customer onboarding, and maintaining documentation for systems and installations.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services for a client's data center operations
Domain
IT Services / Data Center Operations
Deliverable
client delivery
Required skills
IT support experience, Windows proficiency, MS Office, documentation skills, ticket system management
Responsibilities
Customer support in 1st and 2nd-level support, Active participation in the onboarding process for customers in the data center, Creation and maintenance of documentation for systems and installations, Participation in IT projects within the data center, Handling, processing, and documentation of requests in the ticket system