Mitarbeiter im First Level Support (m/w/d) in Ludwigshafen - Quereinsteiger willkommen!
Core
Providing first-level IT support for hardware and software issues via phone and email for a financial company.
Role type
First Level Support Specialist
Builds
IT support solutions for a financial client
Domain
IT Support / Financial Services
Deliverable
client delivery
Required skills
Service orientation, technical interest, customer contact experience, German language proficiency
Preferred skills
Motivation, interest in technical challenges
Responsibilities
Troubleshooting hardware and software problems, collaborating with technical teams, documenting customer interactions in a ticket system, handling customer inquiries via phone and email