First-Level-Support (m/w/d)
Hybrid
Core
First-level IT support specialist serving as the primary contact for IT-related inquiries, diagnosing and resolving hardware, software, and network issues.
Role type
First-Level Support Technician
Builds
IT support services for end-users
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
IT support experience, Windows OS knowledge, Office applications proficiency, hardware troubleshooting, software troubleshooting, network problem diagnosis, user training, ticket system management, documentation, structured problem analysis
Preferred skills
First-level support experience, strong communication skills, service orientation, team collaboration, reliability, flexibility