IT Support 2nd und 3rd Level / IT Support Engineer (m/w/d)
Hybrid
Core
Handling complex IT support requests at 2nd and 3rd level, analyzing and solving technical problems, and providing technical consulting to customers.
Role type
Senior IT Support Engineer
Builds
IT support solutions and documentation for internal and external customers
Domain
IT Infrastructure and Operations
Required skills
Windows administration, Linux administration, Network technologies, Network protocols, Troubleshooting, Technical documentation
Responsibilities
Process complex IT support requests, Analyze and resolve technical issues, Collaborate with 1st-level support, Create and manage trouble tickets, Provide technical consulting to customers