IT-Helpdesk (m/w/d)
Hybrid
Core
IT Helpdesk specialist supporting customers with technical challenges and ensuring smooth service desk operations.
Role type
IT Helpdesk Technician
Builds
IT support services for enterprise clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
IT support, SAP module troubleshooting, incident documentation, problem analysis, customer service
Preferred skills
IT degree or equivalent training, 1+ year experience in IT support
Technologies
SAP
Responsibilities
Collaborate with Service Desk and 2nd Level Support to ensure smooth operations; Qualify and process inquiries and orders; Document incidents in Service Management Tool; Perform error analysis and problem-solving in various SAP modules.
Seniority
Junior to Mid-level, hands-on IC