Mitarbeiter Kundenservice | Sachbearbeiter Customer Service | Kaufmann für Dialogmarketing (m|w|d)
Hybrid
Core
First point of contact for incoming telephone and written inquiries, complaints, and billing/payment issues for end customers.
Role type
Customer Service Representative (Billing & Collections)
Builds
Customer communication and payment resolution workflows
Domain
B2C Customer Service / Financial Services
Deliverable
client delivery
Required skills
telephone communication, billing and payment processing, complaint handling, independent decision making, system data entry
Preferred skills
customer service experience, commercial training background
Technologies
automation and digitalization systems