IT-Support-Mitarbeiter (m/w/d)
Core
First- and second-level IT support for employees, handling hardware and software issues via phone, email, and ticketing systems.
Role type
IT support technician (first/second level)
Builds
IT support services for employees
Domain
Automotive industry, IT infrastructure
Deliverable
client delivery
Required skills
Active Directory, Microsoft Office 365, ticketing systems, hardware troubleshooting, software troubleshooting
Responsibilities
Answering and processing inquiries via phone, email, and ticketing system; independently analyzing and resolving incidents; managing Active Directory and Office 365; providing IT support for employee hardware and software problems