Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Central point of contact for IT end-users, handling 1st level support, troubleshooting, and providing user assistance and consulting on services and end devices.
Role type
Service Desk Technician (1st Level Support)
Builds
IT infrastructure support and service delivery for client end-users
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, business application support, Microsoft technologies, German language proficiency
Preferred skills
IT degree or equivalent qualification, 2+ years in Service Desk, strong communication skills, solution-oriented approach, teamwork
Technologies
Microsoft technologies, ticketing systems, standard software, business applications