IT-Support (m/w/d)
Hybrid
Core
Providing 1st and 2nd level IT support to users via phone, email, and ticketing systems, diagnosing and resolving hardware and software issues.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT infrastructure stability and user productivity
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Microsoft Windows administration, Office applications proficiency, ticketing system management, documentation
Preferred skills
1st and 2nd level support experience, hardware installation and configuration, collaboration with external service providers
Responsibilities
Answering and documenting support requests, diagnosing and fixing hardware/software problems, maintaining IT systems, collaborating with IT teams and external vendors
Seniority
Entry to Mid-level