IT-Support-Specialist (m/w/d)
Core
First-level IT support specialist handling user requests via phone, email, chat, and ticketing systems to resolve hardware and software issues.
Role type
First-level IT support specialist
Builds
IT support services for end-users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
IT troubleshooting, user management, ticketing systems, Microsoft Office, Active Directory, Exchange, SAP, password management
Preferred skills
Technical understanding, problem-solving, quick learning ability
Technologies
Microsoft Office, Exchange, Active Directory, SAP, Ticketing Systems
Responsibilities
Answer and process IT inquiries via phone, email, chat, and ticketing system; Create, process, and resolve tickets in first-level support; Support users with daily hardware and software problems; Perform password resets and user management in systems like Exchange, Active Directory, or SAP; Track open tickets and manage workload
Seniority
Entry-level to Mid-level