IT-Support Engineer (m/w/d)
Hybrid
Core
Providing 2nd and 3rd level IT support, troubleshooting complex technical issues, and consulting users on IT-related questions.
Role type
IT Support Engineer (2nd/3rd Level)
Builds
IT support services for end-users
Domain
IT Infrastructure / Enterprise Support
Required skills
Operating systems (Windows, macOS, Linux), Network administration and analysis, Technical problem solving
Responsibilities
Troubleshoot complex IT problems at 2nd and 3rd level, Consult users on IT-related questions, Document processes and maintain the support database, Collaborate with 1st-level support and business units, Analyze and resolve technical challenges