IT Service Operations Consultant (w/m/d)
Core
First-line IT support specialist ensuring reliable hardware and software functionality for employees.
Role type
1st-Level IT Service Desk Consultant
Builds
Stable and modern IT working environment for employees
Domain
Corporate IT / Consumer Goods
Required skills
1st-Level Support, User Helpdesk, Hardware & Software troubleshooting, Microsoft Windows Client & Server, Ticketing systems, Incident Management, Active Directory Administration, Microsoft 365 / Office 365 Administration, Onboarding/Offboarding support, Patch Management
Preferred skills
Structured work approach, High service orientation, Team collaboration
Technologies
Microsoft Windows, Active Directory, Microsoft 365, Office 365, Ticketing Systems
Responsibilities
Serve as first point of contact for IT inquiries (in-person, phone, ticket system); Analyze, handle, and document incidents and service requests at 1st level; Escalate complex issues to 2nd level and track to resolution; Support and maintain notebooks, desktop PCs, mobile devices, monitors, and printers; Install, configure, and replace hardware and software at workstations; Manage user accounts and permissions in Active Directory; Assist with employee onboarding and offboarding (accounts, devices, access); Participate in rollouts, updates, and patch management; Maintain IT documentation and knowledge base; Collaborate with internal departments and external IT service providers; Support Microsoft 365/Collaboration tools and IT projects