Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
1st Level Support for IT end-users, handling incidents, providing user assistance, and troubleshooting hardware/software.
Role type
Service Desk Technician (1st Level)
Builds
IT service stability and user productivity for client organizations
Domain
IT Infrastructure & Support
Required skills
IT infrastructure knowledge, ticketing systems, Microsoft technologies, hardware troubleshooting, standard software support, business application support
Preferred skills
IT degree or equivalent qualification, 2+ years in Service Desk, strong German language skills
Technologies
Microsoft technologies, ticketing systems
Responsibilities
Receive and process incidents and customer requests in the ticketing system, Provide user assistance and consulting on services and end devices, Troubleshoot hardware, standard software, and business applications, Ensure high service quality and customer satisfaction, Implement Service Desk processes and maintain documentation, Manage and maintain IT infrastructures and operating models
Seniority
Mid-level, hands-on IC