IT-Support (m/w/d)
Hybrid
Core
Handling customer inquiries, troubleshooting IT issues, and managing support tickets for a client in Frankenthal.
Role type
IT Support Specialist
Builds
Support tickets and incident documentation for client IT infrastructure
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
IT qualification (e.g., System Integration), troubleshooting, ticket management, documentation, Windows/Linux/macOS familiarity, written and verbal communication
Preferred skills
Experience with current operating systems (Windows 7-10, Linux, MacOS)
Responsibilities
Categorizing customer inquiries, investigating errors, resolving faults, creating support tickets, documenting in customer database, generating and processing incidents