Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for IT end-users, providing 1st level support, troubleshooting, and user guidance for hardware, standard software, and customer-specific applications.
Role type
Service Desk Technician (1st Level Support)
Builds
IT service stability and user productivity for client organizations
Domain
IT Service Management / Help Desk
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, Microsoft Office, documentation
Preferred skills
IT degree or equivalent qualification, 2+ years in Service Desk, proactive approach, customer orientation
Technologies
Microsoft Office, Ticketing Systems, Hardware, Standard Software
Responsibilities
Receive and process incidents and customer inquiries via ticketing system, Provide user assistance and consulting on services and end devices, Ensure service quality and customer satisfaction, Manage and maintain IT infrastructure and operational models
Seniority
Mid-level, hands-on IC