Kundenservice Mitarbeiter (gn) Call Center
Hybrid
Core
First point of contact for customer inquiries, ensuring requests are processed quickly, friendly, and reliably.
Role type
Customer service representative (call center)
Builds
Customer support interactions via phone, email, and written correspondence
Domain
Customer service / Contact center
Deliverable
client delivery
Required skills
Customer service experience, PC application proficiency, German (fluent), structured work approach
Responsibilities
Handling incoming customer inquiries via phone, assisting with product/service/order questions, entering and maintaining customer data in systems, processing customer emails, escalating complex issues to specialized departments, documenting conversations and processes