Mitarbeiter (m/w/d) im IT-Onsite-Support - hybrides Arbeiten (Remote & Präsenz)
Core
Onsite IT support technician providing 1st and 2nd-level support, hardware/software installation, and repairs directly at the client's location.
Role type
Onsite IT Support Technician
Builds
IT operations and device functionality for end-users
Domain
IT Services / Enterprise IT
Required skills
Hardware and software installation, Onsite ticket resolution, Client communication, ITIL process knowledge, Troubleshooting
Preferred skills
Industrial customer environment experience, Structured independent work, Empathy
Technologies
Ticket systems, ITSM tools, Client devices (PCs, printers, tablets)
Responsibilities
Act as central contact for 1st and 2nd-level onsite support, Execute onsite repairs and installations of hardware and software, Communicate with hardware manufacturers for claims and repairs, Proactively contribute to expanding and documenting ITSM processes
Seniority
Mid-level, hands-on IC
