IT Support Specialist / IT Administrator (gn) Microsoft 365 & Azure
Core
Providing technical customer service and administering modern Microsoft technologies including Microsoft 365, Azure, and cloud services for end-users.
Role type
IT Support Specialist / IT Administrator
Builds
Client, Server, and Microsoft environments
Domain
IT Services / Microsoft Cloud
Required skills
IT support, Service Desk, User Help Desk, Client and Server administration, Microsoft 365, Exchange Online, Azure, Intune, Entra ID
Preferred skills
IT service processes, Ticket systems, Microsoft Endpoint Management, Large user base management
Technologies
Microsoft 365, Exchange Online, Azure, Intune, Entra ID
Responsibilities
Process incoming service requests via phone, digital channels, or ticket systems; Analyze technical issues systematically to ensure sustainable resolution; Administer client, server, and Microsoft environments; Support users with Microsoft 365, Exchange Online, Office applications, and cloud services; Develop and improve support and service processes with business units; Maintain up-to-date documentation of solutions and technical information.
Seniority
Mid-level, hands-on IC