Customer Service Agent (m/w/d) - in Wolfsburg 35h
Core
Handling customer inquiries via phone, email, and chat, resolving issues, and updating customer data in a CRM system.
Role type
Customer Service Agent
Builds
Customer support services for an automotive company
Domain
Automotive industry
Deliverable
client delivery
Required skills
Communication, problem-solving, CRM system usage, product knowledge, flexibility for shift work
Responsibilities
Answering customer calls, emails, and chats; Resolving customer issues; Updating customer data in CRM; Escalating complex issues to specialized departments