Serviceassistenz (m/w/d)
Core
First point of contact for customers via phone and counter, coordinating service appointments, managing vehicle replacements, and handling cash reconciliation.
Role type
Customer service representative (automotive)
Builds
Customer service interactions and administrative support for an automotive dealership
Domain
Automotive retail (via careerplan.io/jobs/2510844-serviceassistenz-mwd-at-autohaus-widmann-winterholler-gmbh)
Deliverable
product features
Required skills
Customer communication, patience, empathy, cash handling, basic PC usage, conflict resolution
Preferred skills
Commercial training in automotive or office management, adaptability to change
Technologies
Word, BMW programs
Responsibilities
Answering customer calls, scheduling service appointments, coordinating replacement vehicles, monitoring customer experience in the showroom, performing daily cash reconciliation
Seniority
Entry-level, hands-on IC