IT Support Mitarbeiter 1st-2nd Level (m/w/d)
Core
Providing 1st and 2nd level IT support and user helpdesk services, managing Active Directory, Windows Server administration, and network troubleshooting.
Role type
1st-2nd level IT support specialist
Builds
ITSM processes and automated workflows
Domain
Enterprise IT infrastructure
Deliverable
client delivery
Required skills
Active Directory administration, Windows Server management, network troubleshooting, ticket system management, GPO implementation, DNS/DHCP administration, PC imaging and deployment
Preferred skills
ITIL framework knowledge, experience with new ITSM tool implementation
Technologies
Active Directory, Windows Server, DNS, DHCP, GPO, Ticketing Systems
Responsibilities
Managing user accounts and permissions in Active Directory, resetting passwords, implementing group policies, troubleshooting network issues, administering Windows Server updates and patches, installing and configuring client PCs, handling support tickets, escalating complex cases, and maintaining technical documentation