Kundenberater (gn) Technischer Support & Smart Home
Core
First point of contact for end-users, providing support for digital applications and smart home systems, resolving issues involving the interaction of apps, software, and hardware.
Role type
Customer Support Specialist (Technical)
Builds
Customer satisfaction and resolution of technical incidents for smart home and digital application users
Domain
Smart Home / Technical Services
Deliverable
client delivery
Required skills
Customer service experience, Technical understanding, Structured troubleshooting, Communication skills, Documentation skills, CRM system proficiency
Preferred skills
Smart Home knowledge, Haustechnik experience, Salesforce/SAP experience